submitting a return request

TO SUBMIT A RETURN REQUEST: 

VISIT THE ACCOUNT PORTAL AND SIGN IN TO YOUR ACCOUNT:

IN THE "EMAIL" FIELD, ENTER YOUR EMAIL ADDRESS, AND THEN CLICK "CONTINUE".

IN YOUR EMAIL ACCOUNT, OPEN THE EMAIL SENT FROM OUR STORE AND COPY THE SIX-DIGIT VERIFICATION CODE INCLUDED IN THE EMAIL.

GO BACK TO THE ONLINE STORE, AND THEN ENTER A SIX-DIGIT VERIFICATION CODE.

CLICK "REQUEST RETURN" FOR THE ORDER THAT YOU WANT TO SUBMIT THE RETURN FOR. RETURNS WILL BE ACCEPTED ONLY WITHIN 14 DAYS AFTER DELIVERY AND FOR CUSTOMERS RESIDING IN THE EU — OTHERWISE, THEY WILL BE DECLINED. 

IF YOUR ORDER HAS MORE THAN ONE ITEM, THEN SELECT THE ITEMS THAT YOU WANT TO RETURN.

SELECT A RETURN REASON (OPTIONAL) AND ADD A NOTE FOR THE STORE, INCLUDING YOUR IBAN, FULL NAME, AND BIC CODE, FOR YOU REFUND.

CLICK "REQUEST RETURN".

IF YOUR RETURN REQUEST IS APPROVED AND REQUIRES SHIPPING, THEN YOU RECEIVE AN EMAIL WITH SHIPPING INSTRUCTIONS AND A RETURN SHIPPING LABEL. AFTER THE PRODUCT IS RETURNED, WE WILL PROCESS THE REFUND TO THE PROVIDED IBAN WITHIN 14 DAYS OF RECEPTION AND INSPECTION.