Refund policy
RETURNS FOR CUSTOMERS OUTSIDE THE EUROPEAN UNION:
ALL SALES ARE FINAL.
ONCE AN ORDER IS PLACED, WE CANNOT CANCEL AN ORDER AND PROVIDE A FULL REFUND.
PRIOR TO PLACING AN ORDER, YOU ARE WELCOME TO REQUEST FOR MORE IMAGES, DETAILS, OR MEASUREMENTS.
FOR MORE INFORMATION, FEEL FREE TO SEND US A DM ON INSTAGRAM OR EMAIL US AT HELLO@VELVET-ARCHIVE.COM
DAMAGES OR LOSSES THAT OCCURRED DURING SHIPPING WILL NOT BE COMPENSATED BY VELVET ARCHIVE.
EUROPEAN UNION RIGHT OF WITHDRAWAL
CONSUMERS RESIDING WITHIN THE EUROPEAN UNION HAVE THE RIGHT TO WITHDRAW FROM THEIR PURCHASE WITHIN FOURTEEN (14) DAYS OF RECEIVING THE GOODS WITHOUT GIVING ANY REASON.
TO EXERCISE THIS RIGHT, THE CUSTOMER MUST SUBMIT A WITHDRAWAL REQUEST USING OUR CUSTOMER ACCOUNT PORTAL.
RETURNED ITEMS MUST:
- REMAIN IN THE SAME CONDITION AS DISCLOSED IN THE ORIGINAL LISTING;
- BE RETURNED IN THEIR ORIGINAL PACKAGING;
- INCLUDE ALL ORIGINAL TAGS AND LABELS ATTACHED;
- SHOW NO SIGNS OF ADDITIONAL WEAR, USE, CLEANING, WASHING, ALTERATION OR DAMAGE.
THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS. RETURNED ITEMS WILL BE INSPECTED UPON RECEIPT.
FOR FURTHER INFORMATION, PLEASE REFER TO OUR FULL TERMS & CONDITIONS.