Refund policy

All sales are final. 

Prior to placing an order, you’re welcome to carefully review all product descriptions, measurements, photos, condition reports, and other information provided before placing an order. 

If additional information or photos are required, you’re welcome to contact us via email at hello@velvet-archive.com prior to placing the purchase.

Once an order is placed, we cannot cancel and refund it. 

Customers within the European Union can exercise their 14-day right of withdrawal, in which case the return shipping fees will be deducted from the refunded amount. 

For further information, please refer to our full Terms & Conditions.