shipping

ORDERS ARE PACKED AND SHIPPED WITHIN 3 BUSINESS DAYS AFTER PURCHASE. 

WE SHIP WORLDWIDE USING STANDARD POSTAL SERVICE WITH TRACK AND TRACE. ONCE THE PARCEL REACHES YOUR COUNTRY, IT WILL BE HANDLED BY YOUR NATIONAL POSTAL SERVICE. EXCEPTION: PARCELS TO THE U.S. WILL BE SENT WITH DHL INTERNATIONAL. 

PRICES MAY VARY DEPENDING ON ITEM SIZE AND DESTINATION. THE FINAL PRICE INCLUDING SHIPPING IS CALCULATED AT CHECKOUT.

FOR U.S. CUSTOMERS: WE WORK WITH DDP, MEANING THAT ALL DUTIES ARE CALCULATED AND PAID AT CHECKOUT.

PLEASE NOTE THAT WE REUSE OUR PACKAGING. THEREFORE, NOT ALL ORDERS MAY COME IN SIMILAR-SHAPED BOXES. HOWEVER, WE TAKE UTMOST CARE TO PACK EVERYTHING IN STURDY AND PROTECTIVE PACKAGING TO ENSURE SAFE DELIVERY.

VELVET ARCHIVE IS NOT RESPONSIBLE FOR LOST PACKAGES. IN CASE OF LOSS OR DELAYS, PLEASE CONTACT THE SHIPPING PROVIDER. 

PLEASE CONTACT US AT HELLO@VELVET-ARCHIVE.COM TO SELECT A DIFFERENT SHIPPING PROVIDER, ADD INSURANCE, OR INCLUDE SPECIAL SHIPPING INSTRUCTIONS.