
faq
are your garments authentic?
YES, WE WORK ONLY WITH 100% AUTHENTIC GARMENTS.
OUR SELECTION IS HANDPICKED AND CURATED PERSONALLY BY US. THEREFORE, WE ENSURE THAT ALL GARMENTS THAT REACH OUR ARCHIVE ARE FULLY AUTHENTIC.
READ MORE ABOUT OUR AUTHENTICATION PROCESS HERE.
how does shipping work?
ORDERS ARE PACKED AND SHIPPED WITHIN 3 BUSINESS DAYS AFTER PURCHASE.
WE SHIP WORLDWIDE USING STANDARD POSTAL SERVICE WITH TRACK AND TRACE — PRICES MAY VARY DEPENDING ON ITEM SIZE AND DESTINATION.
READ MORE ABOUT SHIPPING HERE.
do you accept returns?
ACCORDING TO OUR RETURN POLICY, ALL SALES ARE FINAL.
IN CASE OF DOUBT, WE’RE ALWAYS HAPPY TO SEND MORE PHOTOS/VIDEOS OF THE GARMENT, ADDITIONAL DETAILS OR MEASUREMENTS.
FOR MORE INFORMATION, FEEL FREE TO SEND US A DM ON INSTAGRAM OR EMAIL US AT HELLO@VELVET-ARCHIVE.COM
can I purchase through another platform?
WE’RE HAPPY TO ARRANGE THE SALE VIA THIRD-PARTY PLATFORMS, IN CASE YOU WANT TO MAKE USE OF BUYER PROTECTION OR AUTHENTICATION SERVICE.
WE CAN SELL ON VINTED OR VESTIAIRE COLLECTIVE. PLEASE NOTE THAT ALL ADDITIONAL PLATFORM FEES ARE TO BE COVERED BY THE BUYER.
TO REQUEST A SALE THROUGH A THIRD-PARTY PLATFORM, PLEASE REACH OUT TO US VIA EMAIL HELLO@VELVET-ARCHIVE.COM
where can I see reviews from other shoppers?
READ ABOUT WHAT OUR SHOPPERS THOUGHT ABOUT THEIR EXPERIENCE WITH US HERE.
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